Frequently Asked Questions

You may view your Student ID number (i.e. Campus ID number) from the Demographic Information page at the student portal OASIS (https://smu.sharepoint.com/sites/oasis).

Navigation Path: ​​​​Apps and Forms > All Apps > Demographic Information

If you have forgotten your password, please visit the IITS Support website.

or approach:

IT Help Centre
Phone: +65 6828 0123
Email: helpdesk@smu.edu.sg

If you miss your SMU Card Collection appointment, please look out for the emails on Ad hoc Student Card Collection sessions.

The student’s name must be as per passport / NRIC (including its sequence or comma).

If this is BEFORE you have matriculated online
Please update it via Applicant’s Self-Service > Online Matriculation > Confirm Personal Data.

If this is AFTER you have matriculated online
Please email your new official documents (new NRIC or Passport) to the Office of Registrar at registrar@smu.edu.sg, together with a photograph of yourself (i.e. selfie) holding your new official documents.

Please refer to the student portal OASIS for details.

Navigation Path:​​​​ Finance & Admin > Certification & Personal Info > Update Personal Info and Citizenship.

As part of SMU's digitalization efforts, the Identity Verification process can now be done online. The recommended approach is to verify your identify using Singapore government's consent-based MyInfo for Singpass users. Alternatively, non-Singpass users can submit their identity documents online for manual verification.

For more details, please refer to the Matriculation Matters page > Online Identity Verification.

After your identity has been verified by SMU, you will receive an email in your SMU email account at a later date informing you of the SMU Student Card collection session.

For more details, please refer to the Matriculation Matters page > SMU Student Card Collection.

Please approach the respective Programme Office/Manager to update the correct program in the online matriculation system. 

If there is a change of citizenship status before you have matriculated online – Please email your new official documents to your respective Programme Office for verification.

If there is a change of citizenship status after you have matriculated online – Please email your new official documents listed below to Office of Registrar at registrar@smu.edu.sg for update, together with a photograph of yourself (i.e. selfie) holding your identity documents.

• For Singaporeans: Pink NRIC or Passport
• For Singapore Permanent Residents: Blue NRIC, Passport and Re-entry Permit
• For International Students: Passport and Student’s Pass

Please refer to the student portal OASIS for details.

Navigation Path:​​​​ Finance & Admin > Certification & Personal Info > Update Personal Info and Citizenship.

All students who have accepted SMU's offer are required to register as students of the University before commencing their studies. You must complete the registration formalities according to the schedule below.

SMU Student Card Collection
Note: Only students who have completed their Online Matriculation and Online Identity Verification will receive an email to collect their SMU Student Card.

Important Notes

• Only students who have completed the pre-requisites will receive an email from SMU regarding their SMU Student Card collection 3 working days before the session.
• You will need to present the email with QR code when collecting your SMU Student Card. Instructions on how to configure your SMU Email on your mobile device will be sent to you before the collection.
• Student Card can only be collected personally by the student. Collection via proxy (such as friend, representative or family members) is not allowed.
• Pending the collection of their SMU Student Card, students should still proceed with the other/remaining activities (e.g. register for classes), which are not contingent on the card collection.

To prevent unauthorized use of your lost card, please immediately report the loss to the Office of Safety and Security (email: OSS_helpdesk@smu.edu.sg) and the SMU Library (email: library@smu.edu.sg). Please note that you are liable and accountable for any misuse of your card prior to you informing us of your lost card.  

For information on how you can request for a replacement card, please visit OASIS > Student Card Replacement page.

You may request a certified softcopy letter to prove your enrolment status at SMU, if necessary.  Please click here to make the request for the certified softcopy letter. If you have any questions, please email registrar@smu.edu.sg.

For information on how you can request for a replacement card, please visit OASIS > Student Card Replacement page.

Please go to OASIS -  Student Card Replacement page.

Navigation Path: OASIS > Apps and Forms > All Apps >  Student Card Replacement

A card replacement request will take six working days from the date payment is made and the form is submitted to the Office of Registrar. 

Please log in to OASIS > All Apps > Day Pass to apply for a day pass. You will receive a QR code in your SMU email account. Present the QR code at the scanner in the designated visitor lanes to gain entry into school buildings for the day. At the SOSS/CIS building and SMU Libraries, you will need to show the email with QR code to the Security Officers to enter the premises.

For any defaced or a change of photograph, a payment of $35 will have to be made. Refer to OASIS > Finance & Admin > Student Cards & Passes > SMU Student Card Replacement.

Payment can be made via the online form or at Student Services Hub (SSH), located at Basement Concourse under Li Ka Shing Library.

This fee is non-refundable.

The card would have to be verified by Security Command Centre (SCC) to determine if it is faulty. For information on how to submit a request for faulty card verification, please refer to OASIS > Student Card Replacement page. 

Requests for certification letters can be made at OASIS > Self-Service Applications> Certification Letter Request.

Requests for certification letters can be made at OASIS > Finance & Admin > Certification & Personal Info > Enrolment Letter & Academic Summary.

Choose Letter Type: Enrolment Status Letter.

Requests for certification letters can be made at OASIS > Finance & Admin > Certification & Personal Info > Enrolment Letter & Academic Summary.

Choose Letter Type: Enrolment Status Letter with SMU Academic Calendar.

The Professional Programmes Orientation Briefing is organised annually by SMU for the in-coming cohort. We highly encourage all matriculated students to attend, as there will be briefings on important key supporting services, student life, academic matters, and other resources that are useful for your learning journey.